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Contact Information

Seki Edge is in the "service" business, whether you're a guest at our online store or in our stores. Regardless of where you may find us, we want you to be confident that: shopping with us is 100% secure, our team is always around to answer product or usage questions and our shipping and return policies are very reasonable.

Office Hours and Phone Numbers & Email:

Mon thru Fri 8:30 a.m. – 5:00 p.m. (Pacific Time)

Toll Free: (888) 965-2824
Office: (714) 670-9400
Fax: (714) 670-9440

Seki Edge
6980 Hermosa Circle
Buena Park, CA. 90620 USA

Email: service@sekiedge.com or submit through our contact us page.

Phone Numbers

Toll Free: (888) 965-2824
Local: (714) 670-9400
Business Fax: (714) 670-9440
Mon thru Fri 8:30 a.m. – 5:00 p.m. (Pacific Time)

 

Payment Methods

We accept the following payment methods:

All credit card payments are processed through the Authorize.Net Payment Gateway. Our website does not store any credit card or financial information on our database.

 

Charging Your Credit Card

When your order is placed, we will attempt to obtain an authorization for the order amount. An authorization will check to see if the credit card is valid and may reserve the funds. It is not the same as 'charging' your card. The order amount is reserved for up to 30 days. We utilize Address Verification Service (AVS) tool to verify billing your credit card billing information. If the bank needs more info, we will send you an email message, or if necessary contact you by telephone. Your card is charged when the package is shipped.

 

Sales Tax

Seki Edge is a California-based company. State law requires us to collect sales tax of 8% on all orders shipped within California. We do not collect sales tax on orders outside of California, however, you may be subject to a use tax in the state in which you reside. If you are ordering outside of California and sales tax appears on your order, please change the "Shipping" destination on the shopping cart before you submit your order.

 

1) You must first Log In.

2) Click on 'My Orders.'


For your convenience, Seki Edge will automatically send you updates regarding the status of your order via email after your purchase. You will receive one email immediately after purchase with your order information. You will receive a second email once the order has been shipped. We do not ship over the weekend, so if you placed an order Friday afternoon through the weekend, your order will not be shipped until the next business day. 

Tracking Number
For you convenience, Seki Edge will send you an email with the tracking number from either UPS or USPS depending on shipping selection as soon as your order is processed and shipped. Please allow approximately 24 hours for your tracking number to update onto the carrier's website.

Backorder / Out of Stock
In the event an item you purchased is on backorder or out of stock, we will inform you via email or telephone. If your order contains multiple items we may ship your order partially to expedite your order and give you the option to backorder or cancel the unshipped items. An expected restock date will be provided if available.

Order Status - Email or call us!
Should you have any problems with your online order, you can contact our 'Customer Care' department at: service@SekiEdge.com or call us at (888) 965-2824.

You may request a change to your order, provided that your order has not already been sent to our warehouse for fulfillment or shipped. Promptly email us the exact changes to your order and include your confirmation number. 

You may request a cancellation of your order, provided your order has not been sent to our warehouse for fulfillment or shipped. Promptly email us your cancellation request and include your confirmation number. 

 

Product Damaged Upon Receipt • Order Was Not Correct


   

Product Damaged Upon Receipt

If you received damaged products upon receipt, please notify us within 3 business days of receipt. Please call (888) 965-2824 or email to get a Return Authorization Number (RA#). Once R.A.# has been obtained download and fill out the Return Authorization Form.

Order Was Not Correct

If you find the order was not filled correctly because of wrong item(s) shipped and/or the quantity shipped was incorrect, then contact customer service within 3 business days of receipt. The item(s) must be unopened, in original packaging and in salable condition. Please call (888) 965-2824 or email service@sekiedge.com to get a Return Authorization Number (RA#). Once R.A.# has been obtained download and fill out the Return Authorization Form.

30 Day Money Back Guarantee • Had a Change of Heart

   

If you are unsatisfied with the product, you must notify Jatai within 30 days of the invoice date. The product MUST be in good salable condition and not abused or damaged for it to qualify for this guarantee. Please call (888) 965-2824 or email us at service@sekiedge.com to get a Return Authorization Number. Once R.A. number has been obtained download and fill out the Return Authorization Form.

Exchanges

No exchanges allowed once the order has been shipped.

Order Cancelled or Refused

Cancelled

Cancelled order prior to shipment is eligible for full refund, including Shipping and Handling. If cancelled after it has been shipped Jatai will refund the purchase price plus sales tax less any freight costs and a $6.00 return handling charge. If order qualified for free freight or through a promotion for free freight the actual shipping cost will be deducted.

Refused orders

If order is refused and returned to Jatai we will confirm your refusal by phone or email. Upon receipt of returned products Jatai will refund the purchase price and sales tax, if any, but will reduce the refund for any freight charge and $6.00 return handling charges. If order qualified for free freight or through a promotion for free freight the actual shipping cost will be deducted.

Not able to deliver to address given or several attempts made and unable to deliver.

If the order could not be delivered to the address given and it is returned to Jatai then it will treated as a refused order. (See above)

Refunds

If the return is due to our mistake the amount of refund will be the product cost you paid plus sales tax plus freight allowance of $6.00 less coupon discounts (if any).

If the returned purchase qualified for free freight by reaching our free freight policy then the cost of the freight will be deducted from the refund as long as the return item brings the original order amount below our freight policy.

If the return purchase qualified for a free gift with purchase, but the free gift was not returned then the suggested retail value will be deducted from the refund amount.

If free freight promotion was offered without any order amount limitation then no freight charge will be deducted from the refund amount.

All refunds are credited back to credit cards unless instructed otherwise.

lifetime guarantee

Guarantee and Warranty

We stand behind our Seki Edge products with a Lifetime Guarantee/Warranty against manufacturer defects and workmanship.

  • Limitation on Warranty for Purchases on Amazon.com: With respect to sales on Amazon.com, due to the proliferation of counterfeit and grey-market products being sold on Amazon.com, we will provide a manufacturer’s warranty only for products purchased from a reseller who we have confirmed as purchasing directly from us and providing genuine, new and authentic U.S. version Seki Edge® brand products. Currently, TOP SHELF-BRANDS is the only reseller that we have so confirmed and the only reseller for which the manufacturer’s warranty applies.
  • Our tools are guaranteed to perform and are guaranteed against manufacturing defects. We will repair or replace (at our option) the defective implement absolutely FREE. If the nipper springs or clipper rods break, we replace them at no charge.
  • If at anytime your Seki Edge product is damaged due to manufacturer defects, material or workmanship, we will either correct the problem or replace the product of our choice at no charge.
  • Warranty does not include damaged or lost items due to misuse or abuse of tools. This includes dropped/damaged tools and lost/confiscated items.
  • Customer is responsible for inbound shipping charges to send the product in for warranty repair or replacement. Seki Edge.com will pay the outbound freight to replace the product.
  • All products will be inspected once received in our warehouse to confirm the product falls under the warranty.
  • Please note not all products on the website have the same warranty against manufacturer defects.

Feather shaving products, excluding blades - 1 year warranty

For warranty service please call (888) 965-2824 or service@sekiedge.com to get a Return Authorization Number (RA#). Once RA# has been obtained download and fill out the Return Authorization Form.

Website Security

Is SekiEdge.com secure?

Your credit card data is NOT stored on our website. Only your BILLING, SHIPPING, and ORDER information is stored in our database. Our website encrypts your personal credit or debt card number prior to transmission over the Internet from your computer to our online merchant account using Secure Socket Layer (SSL) encryption technology. SSL is considered the industry standard for conducting secure online transactions.

Please note that the transmission of data over the Internet or any other public network cannot be guaranteed to be 100% secure. SekiEdge.com takes extra measures to safeguard your personal information but cannot warrant the security of the method in which you transmit information to us. Please review the safety policy provided by your Internet service provider about the transmission of sensitive information online.

 

SSL Certificate by Go Daddy

SekiEdge.com is encrypted by SSL encryption from Go Daddy.

Web servers and Web browsers rely on the Secure Sockets Layer (SSL) protocol to create a uniquely encrypted channel for private communications over the public Internet. Each SSL Certificate consists of a public key and a private key. The public key is used to encrypt information and the private key is used to decipher it. When a Web browser points to a secured domain, a level of encryption is established based on the type of SSL Certificate as well as the client Web browser, operating system and host server's capabilities. That is why SSL Certificates feature a range of encryption levels such as "up to 256-bit".

 

Scanned and Verified by SiteLock daily

SekiEdge.com is tested and certified daily by SiteLock's daily security scan. To ease concerns about unauthorized access to confidential data, the "live" SiteLock trust mark appears only when a website meets the SiteLock standard. Research indicates that websites remotely scanned for known vulnerabilities on a daily basis, such as those earning SiteLock certification, can prevent over 99% of hacker crime.

SiteLock technology helps you manage online risk. Whether you turn to SiteLock for vulnerability scanning, PCI certification or trustmark validation, we deliver security solutions that are simple, effective and affordable. When it comes to vulnerability outbreaks, the time between identification and infection is very short. Trying to keep your network up-to-date on your own is tedious, time consuming and expensive. With SiteLock products, we take care of the tough stuff and give you the information you need, when you need it so you can concentrate on the work that helps your business grow.

 

Your Consent

Subject to the above provisions, by using our website you consent to the collection and use of information by us and the terms of this Privacy Policy. We may change our Privacy Policy from time to time, and we will post those changes so that you are always aware of what information we collect, how we use it, and under what circumstances we may disclose it. This e-mail address is being protected from spambots. You need JavaScript enabled to view it from the email address to which you would like notice sent. By using SekiEdge.com, after such changes and posting, you agree to be legally bound and to abide by the changes and other provisions contained in the Privacy Policy and Terms of Use.

If you have questions about the privacy statement or the content and practices of our website, please contact us at:

JATAI International
6980 Hermosa Circle, Buena Park, CA 90620 USA
Tel: (888) 965-2824

Besides the U.S. and Canada, do you sell to other countries?

Due to restrictions on territories and tax laws, we are only allowed to sell within the US and Canada. Seki Edge is strictly a North American product line.

If you are outside of North America, please call us M-F 8:30AM-5PM PST at (888) 965-2824 for exceptions.

All billing and shipping information must be within the US and Canada. Additional shipping charges will apply if outside these areas.

Where can I find Seki Edge in stores?

You can find Seki Edge tools in beauty supply stores across the USA and Canada. If you cannot find us locally, you can always buy from our online store. If you live in California, we are in many Whole Foods, Jimbos, and Lazy Acres markets.

Visit our distributors page for information on becoming a distributor.